Contact Us
We're here.
Let's talk.
Whether you have a question about the platform, need help with your account, or want to see a live demo — our team responds within one business day.
Call or Text
1-833-723-8371
Mon–Fri 8AM–7PM · Sat–Sun 9AM–5PM (MST). Leave a voicemail anytime.
Email Us
contact@raftercore.com
We respond to every email within one business day.
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7 days free on Starter. Full platform access from day one.
Support Hours (MST)
Monday8:00 AM – 7:00 PMOpen
Tuesday8:00 AM – 7:00 PMOpen
Wednesday8:00 AM – 7:00 PMOpen
Thursday8:00 AM – 7:00 PMOpen
Friday8:00 AM – 7:00 PMOpen
Saturday9:00 AM – 5:00 PMOpen
Sunday9:00 AM – 5:00 PMOpen
Send us a message
Fill out the form below and we'll get back to you within one business day. For urgent issues, call us directly at 1-833-723-8371.
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For urgent support, call us at 1-833-723-8371.
Common questions
What's the fastest way to get help? ▾
Call us directly at 1-833-723-8371 during business hours. For non-urgent questions, email contact@raftercore.com and we'll respond within one business day.
Can I request a live demo? ▾
Absolutely. Select "I'd like a live demo" from the Subject dropdown above and tell us about your business. We'll schedule a screen-share session where we walk through the platform with your specific use case in mind.
Do you offer onboarding support? ▾
Yes. All new subscribers receive email-based onboarding guidance. Pro and Enterprise subscribers can request a dedicated onboarding call to get their team fully set up, services configured, and customer portal live.
I'm having a technical issue — what should I do? ▾
Select "Technical support" from the Subject dropdown and describe the issue in detail (what you were doing, what happened, what device/browser you're using). Screenshots help. We'll diagnose and respond within one business day, usually faster.
Can I upgrade or downgrade my plan? ▾
Yes. You can change your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of your next billing period. Contact us through this form or at contact@raftercore.com and we'll handle it.
Do you have a partnership program? ▾
We're building out partnerships with roofing industry suppliers, insurance companies, and training organizations. Select "Partnership inquiry" above and tell us about your organization and how you'd like to collaborate.