Terms & Conditions

1. Definitions

In these Terms, the following words have specific meanings:

• "RafterCore," "we," "us," or "our" means RafterCore LLC, the company that operates the RafterCore platform.
• "Platform" means the RafterCore web application, API, and all related services collectively.
• "Merchant" means a roofing contractor or business that subscribes to RafterCore to manage their operations.
• "Customer" means a homeowner or end client who accesses the RafterCore Customer Portal.
• "User" means any individual who accesses or uses any part of the Platform, including Merchants, Customers, and team members.
• "Content" means any data, text, photos, documents, information, or materials you submit to or create within the Platform.
• "Subscription" means a paid plan (Starter, Pro, or Enterprise) granting access to the Platform.

2. Eligibility

To use RafterCore as a Merchant, you must be:

• At least 18 years old
• Legally authorized to conduct business in your jurisdiction
• Capable of entering into a binding legal agreement

Homeowners accessing the Customer Portal must be at least 18 years old. By using the Platform, you represent and warrant that you meet these eligibility requirements. We may refuse service or terminate accounts if we believe these requirements are not met.

3. Account Registration

When you create an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and not share them with unauthorized parties
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at contact@raftercore.com if you suspect unauthorized access

You may not create accounts using false identities, automated methods, or for the purpose of circumventing restrictions. We reserve the right to refuse registration or revoke account access at our discretion.

4. Subscriptions & Billing

Available Plans

RafterCore offers three subscription tiers:

• Starter — $149/month (or $127/month billed annually). Up to 25 clients. Includes a 7-day free trial.
• Pro — $349/month (or $297/month billed annually). Up to 150 clients. Full platform access. No trial period.
• Enterprise — $899/month (or $764/month billed annually). Unlimited clients. White-label options. No trial period.

Billing

Subscriptions are billed in advance on a monthly or annual basis via Stripe. By subscribing, you authorize RafterCore to charge your payment method on a recurring basis. All prices are in USD and exclude applicable taxes.

Cancellation & Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access until that date. No refunds are issued for partial billing periods. Annual subscriptions are not eligible for mid-term refunds.

Price Changes

We may modify subscription pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.

Failed Payments

If a payment fails, we will attempt to retry the charge. If payment is not resolved within 7 days, your account may be suspended until the outstanding balance is cleared.

5. Free Trial

New Starter plan subscribers receive a 7-day free trial. During the trial period:

• Full Starter plan features are available
• A valid payment method is required to begin the trial
• No charge is made during the trial period
• You may cancel at any time before the trial ends to avoid being charged
• After 7 days, your subscription automatically converts to a paid Starter plan at $149/month

The free trial is available once per business entity. We reserve the right to revoke trial access if we detect abuse, such as using multiple accounts to circumvent the single-trial limitation.

6. Acceptable Use

You agree to use the Platform only for lawful purposes and in compliance with these Terms. You agree not to:

• Violate any applicable local, state, federal, or international law or regulation
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Upload, transmit, or distribute any malicious code, viruses, spyware, or harmful content
• Attempt to gain unauthorized access to the Platform, its servers, or related infrastructure
• Use the Platform to send unsolicited commercial communications (spam)
• Harvest or collect personal data of other users without their consent
• Reverse engineer, decompile, or disassemble any part of the Platform
• Circumvent, disable, or otherwise interfere with security features
• Resell, sublicense, or commercially exploit access to the Platform without written authorization
• Use automated scripts or bots to access the Platform in a manner that could harm performance

Violation of these acceptable use provisions may result in immediate suspension or termination of your account without refund.

7. Your Data & Content

You retain full ownership of all Content you upload to or create within RafterCore, including client records, job files, photos, invoices, and documents.

By using the Platform, you grant RafterCore a limited, non-exclusive license to store, process, and display your Content solely as necessary to provide the Service. We do not sell your Content or use it for advertising purposes.

You are responsible for:

• Ensuring you have the legal right to upload any Content, including client personal information
• Handling client data in compliance with applicable privacy laws (including CCPA, and any applicable state privacy laws)
• Maintaining backups of your critical business data

Upon account deletion, your Content will be permanently deleted within 30 days. Financial records may be retained for up to 7 years to comply with accounting and legal requirements.

8. AI Features

RafterCore includes multiple AI-powered features including Roof Intel measurement analysis, storm broadcast drafts, insurance supplement letter generation, and lead prospecting — powered by Anthropic's Claude AI.

RafterCore makes no warranties regarding the accuracy, completeness, or fitness for purpose of any AI-generated content. Use of AI features is at your own risk.

9. Payments via Stripe

RafterCore's in-app invoicing and payment collection features are powered by Stripe, Inc. By using these features, you also agree to Stripe's Services Agreement.

RafterCore is not a party to payment transactions between you and your clients. We are not responsible for:

• Chargebacks or payment disputes between merchants and homeowners
• Stripe processing fees (applied in addition to your RafterCore subscription)
• Delays in payment deposits caused by Stripe's processing timelines

Standard Stripe processing fees apply to all transactions. RafterCore does not collect a percentage of your transaction revenue.

10. Intellectual Property

The RafterCore platform — including all software, source code, designs, graphics, branding, trademarks, and content created by us — is owned by RafterCore LLC and protected by copyright, trademark, trade secret, and other intellectual property laws.

Nothing in these Terms grants you a right to use the RafterCore name, logo, or trademarks without our express written permission. Unauthorized use of our intellectual property is a violation of these Terms and applicable law.

11. Third-Party Services

RafterCore integrates with the following third-party services. Your use of these features is subject to their respective terms:

• Stripe — Payment processing
• Supabase — Database and authentication
• Anthropic Claude — AI features
• Vapi.ai — AI voice calls
• Vonage/Nexmo — SMS messaging
• Google Calendar — Calendar sync

RafterCore is not responsible for the availability, accuracy, or policies of third-party services. Interruption of a third-party service does not entitle you to a refund.

12. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR CONTINUOUS AVAILABILITY.

We do not warrant that: (a) the Platform will be error-free or uninterrupted; (b) defects will be corrected; (c) the Platform is free of viruses or other harmful components; or (d) results obtained from use of the Platform will be accurate or reliable.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAFTERCORE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

• Your use of or inability to use the Platform
• Loss of profits, revenue, data, or business opportunities
• Unauthorized access to or alteration of your data
• Actions or content of any third party on the Platform
• Any other matter relating to the Platform

In any case, our total liability to you for any claim shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim; or (b) $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless RafterCore, RafterCore LLC, and their respective officers, directors, employees, agents, and successors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform in violation of these Terms
• Your Content or any claims by third parties related to your Content
• Your infringement of any intellectual property or other right of any person or entity
• Any dispute between you and your clients arising from use of the Platform

15. Termination

By you: You may terminate your account at any time by cancelling your subscription and requesting account deletion via the Delete Account page.

By us: We may suspend or permanently terminate your account at any time, with or without notice, for:

• Violation of these Terms or our Acceptable Use policy
• Non-payment of subscription fees
• Conduct that we reasonably believe harms other users, the Platform, or third parties
• Any fraudulent, abusive, or illegal activity

Upon termination, your right to access and use the Platform ceases immediately. Your Content will be deleted within 30 days. Termination does not relieve you of any obligations that arose prior to termination.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. You agree that any dispute arising from or relating to these Terms or the Platform shall be resolved in the state or federal courts of Maricopa County, Arizona, and you consent to personal jurisdiction in those courts.

Before initiating legal action, you agree to first contact us at contact@raftercore.com to attempt informal resolution of the dispute. Both parties agree to negotiate in good faith for at least 30 days before pursuing formal remedies.

17. Changes to These Terms

We may update these Terms at any time. We will provide notice of material changes by:

• Sending an email to the address on your account
• Displaying a prominent notice within the Platform

Changes take effect 14 days after notice is provided. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use and may cancel your subscription.