IP & Copyright
Infringement Policy

Overview

This Intellectual Property Infringement Policy applies to all users of the RafterCore platform, including roofing contractors (merchants), homeowners (customers), and any third parties who interact with content hosted at raftercore.com or through our API.

RafterCore complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and respects the intellectual property rights of all parties. We have registered a designated DMCA agent with the U.S. Copyright Office as required by law.

We also actively protect our own intellectual property — including our software, brand assets, AI tools, and platform design — and will pursue legal remedies against unauthorized use.

RafterCore's Intellectual Property

All intellectual property associated with the RafterCore platform is owned exclusively by RafterCore LLC (dba RafterCore) unless otherwise noted. This includes:

DMCA Takedown Procedure

If you believe that content hosted on the RafterCore platform infringes your copyright, you may submit a DMCA takedown notice to our designated copyright agent. Upon receipt of a valid notice, we will act expeditiously to remove or disable access to the allegedly infringing content.

Designated Copyright Agent

We respond to all valid DMCA notices within 5 business days. Email is the preferred and fastest submission method.

DMCA Notice Requirements

To be valid under 17 U.S.C. § 512(c)(3), your DMCA takedown notice must include all of the following elements:

Counter-Notice Procedure

If you believe your content was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notice to our DMCA agent. A valid counter-notice must include all of the following:

Required Element	Description
Your identity	Full legal name, address, phone, and email
Identification of removed material	Description of the content that was removed and its former location on raftercore.com
Good faith statement	A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification
Jurisdiction consent	Your consent to the jurisdiction of the Federal District Court for the district where your address is located, or if outside the U.S., any judicial district where RafterCore may be found
Service of process	Your acceptance of service from the person who submitted the original DMCA notice
Signature	Your physical or electronic signature

Counter-Notice Timeline

Upon receipt of a valid counter-notice, RafterCore will:

• Forward the counter-notice to the original complainant within 3 business days
• Restore the removed content within 10–14 business days unless the complainant notifies us they have filed a court action
• Keep records of all notices and counter-notices for a minimum of 3 years

Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), RafterCore maintains a policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers of intellectual property rights.

Infringement Count	Action Taken
First valid DMCA notice	Content removed; account receives formal written warning
Second valid DMCA notice	Content removed; account temporarily suspended pending review
Third valid DMCA notice	Permanent account termination; no refund of subscription fees
Egregious single violation	Immediate account termination at RafterCore's sole discretion

Notices that are withdrawn, determined to be invalid, or successfully countered will not count toward a user's infringement record.

Trademark Policy

The following marks are proprietary to RafterCore LLC and may not be used without prior written authorization:

Mark	Type	Use
RafterCore	Word mark	Platform name and brand
RafterCore Logo (RC mark)	Design mark	Gold and dark brand emblem
Build Better. Roof Smarter.	Tagline	Brand slogan
Roof Intel	Product name	AI roof scanning feature
RafterCore Storm Intel	Product name	Storm lead intelligence feature

Permitted Uses

• Referring to RafterCore by name in editorial, journalistic, or review contexts
• Stating truthfully that your roofing business uses or integrates with RafterCore
• Using RafterCore marks in comparative advertising that is truthful and not misleading

Prohibited Uses

• Using RafterCore marks in a way that implies endorsement, sponsorship, or affiliation that does not exist
• Using RafterCore marks in domain names, app names, or social media handles
• Modifying or creating derivative versions of any RafterCore logo or design mark
• Using RafterCore marks in connection with products or services that compete with RafterCore
• Using RafterCore marks in a way that disparages the company or misleads consumers

To request trademark usage authorization, email legal@raftercore.com with details of the intended use.

User-Generated Content

Merchants and homeowners may upload content to RafterCore including job photos, documents, roof inspection images, and communications. By uploading content to the platform, you represent and warrant that:

• You own the content or have all rights necessary to grant RafterCore a license to host and display it
• The content does not infringe the copyright, trademark, patent, trade secret, or other intellectual property rights of any third party
• You have obtained all necessary consents from individuals depicted in photographs or documents
• The content does not violate any applicable laws or regulations

License Grant

By uploading content to RafterCore, you grant RafterCore LLC a non-exclusive, royalty-free, worldwide license to host, store, display, and transmit your content solely for the purpose of providing the RafterCore platform services to you. This license terminates when you delete the content or close your account, subject to our data retention policy.

We do not claim ownership of your content and will not use your job photos, customer data, or business records for any purpose other than delivering platform services.

Prohibited IP-Related Conduct

The following activities are strictly prohibited on the RafterCore platform and constitute grounds for immediate account termination:

• Uploading or distributing content that infringes any third party's copyright, trademark, or patent
• Scraping, copying, or reproducing RafterCore's platform design, code, or content for competitive purposes
• Attempting to reverse-engineer, decompile, or disassemble RafterCore's software
• Using automated tools to extract data, leads, or intelligence from the RafterCore platform
• Creating unauthorized integrations that bypass RafterCore's official API and authentication
• Reproducing or distributing AI-generated supplement templates, storm reports, or roof analysis outputs outside the platform without authorization
• Reselling or sublicensing access to the RafterCore platform or its features
• White-labeling or rebranding any RafterCore product, feature, or output

Enforcement & Remedies

RafterCore actively monitors for unauthorized use of its intellectual property and will pursue all available legal remedies against infringers, including:

Violation Type	Potential Remedy
Copyright infringement	DMCA takedown, injunctive relief, statutory damages up to $150,000 per work (willful infringement)
Trademark infringement	Injunction, damages, disgorgement of profits, attorneys' fees
Trade secret misappropriation	Injunctive relief, compensatory and punitive damages under the Defend Trade Secrets Act (DTSA)
Unauthorized platform scraping	Claims under the Computer Fraud and Abuse Act (CFAA) and applicable state law
Patent infringement	Injunctive relief, reasonable royalties, enhanced damages for willful infringement

We prefer to resolve IP disputes through direct communication before initiating legal proceedings. If you have received a cease and desist from RafterCore or believe there has been an error, contact legal@raftercore.com immediately.